We have a dedicated building Claims Team with over 20 years' experience providing rapid responsive solutions to the needs of the Insurers and insured parties alike.
Our services are tailored to suit the requirements of each client and each insurance claim. Unlike many of our competitors, Grove directly employs the majority of its trades, within only a handful of trades packages being let to our regular and approved supply chain members. We can also draw upon these reliable subcontractors during times of surge to supplement our own resources.
Typical trades provided for the insurance claims include:
- Painting & decorating
- Plastering & coving
- Bricklaying & general building
- Domestic gas fire installation
- Electrical installation & testing
Grove can also provide additional specialist services including:
- Flood damage drying out & repairs
- Structural remedial services
The recent years inclement weather which has brought a number of floods to the local regions has seen our flood damage work increase significantly.Flood damage repair services
We appreciate the sensitivities and key drivers when working in domestic residential properties, as well as ensuring co-ordination of the works, effective lines of communication between our client and the householder and the quality of delivery.
Trace and Access Solutions
Grove Building Solutions Ltd are the true pioneers in a full trace and access service for the insurance industry; in contrast to traditionally labour intensive, disruptive and costly methods of large scale excavation.
Grove is able to provide a truly non-destructive solution to finding hidden water leaks across the building industry.
Our service provision can also extend to offer a scope of works for complete reinstatement including drying works to return the property back to a pre-incident condition.
Our skilled technicians can be dispatched quickly and efficiently to locate hidden water leaks and in most cases within the first visit.
- A non-destructive technical solution
- Reduction in material and labour costs
- Minimises disruption
- Improves the 'customer journey' during a claim
- Quality assured
- Reduces costs for the insurer
- Evironmental benefits - reduces water loss
Having helped thousands of homeowners detect hidden water leaks we know that an escape of water from a pipe leak can be a distressing time. Using the correct technology and expertise Grove Building Solutions Ltd can reduce the stress, expense and disruption to a property giving peace of mind that the insurer and the homeowner are correctly looked after. In the event that an insurance policy does not provide cover for 'trace & access' we can provide a single solution of locating and repairing hidden leaks to negate the risk of wasteful expenditure.
Our thermal imaging survey can detect not only hidden damp/water leaks and their origin, but also moisture that cannot be physically reached with moisture meters during a typical property survey. It can also discover trapped moisture, leakage paths, cold bridging, air leaks, leak detection and ineffective rising damp barriers.
We can scan a building or room to detect areas of moisture and damp that usually cannot be seen with the naked eye during a property survey. It means efficient and effective targeting of damp problems and property repairs.
Service Level Agreements
Grove Building Solutions has a dedicated Insurance Claims Team with an average length of service in excess of 10 years. This highly experienced team work to a quality accredited process documenting every stage of each claim to provide a clear, transparent and open book approach without exception.
The Team are highly conversant with delivering the expectations of Service Level Agreements. Although these vary across different insurers, the overall theme is common throughout to provide a timely and cost effective service to the Insurers and Insured's full satisfaction.
The graph shown opposite details some of typical SLA's and our corresponding average statistics during the last year. These excellent statistics are achieved through hard work and experience and are a credit to our claims handling and delivery teams.
Where We Cover
Our core geographical coverage for insurance claims work includes:
All post codes within North, South, East & West Yorkshire and Humberside.